The trip was fantastic. Our entire family (wife and two kids ages 9 and 10) had great time. The tour was very professional, friendly, and personal. The guides are safe, fun, and very concerned about your best interest, safety, and making sure you have fun. The drive from our cruise ship was short (30-40 minutes). Good explanation of what to expect, and they make sure you feel safe and comfortable. The guides follow along with you, and allow for your comfort to guide how you want to move forward. The zipping is awesome. My kids loved it, as well as myself and my wife. It was the first for all of us, and we definitely will be back. Highly recommended. Drew was great with our online process, and is someone you can trust. I would highly recommend this tour as one of your choices either on a cruise in Skagway or just visiting for the day.